Start with MyQM
The access to the platform is immediate. The features can be used from the creation of the account. Of course, a complete user manual is available.
According to your organization, the structure of the data and the levels of access and reporting will be important. We can assist you during the starting up, and return punctually on demand.
The quality cycle
From the definition of the targets via quality grids, the support to the coaches or the preparation of discussions with the unions representing your employees, We master all the experience to help you successfully set up a quality approach which will be effective because it will be centered on the continuous improvement of the work of your agents.
Independent auditors at your disposal
MyQM has a team of auditors seasoned in the quality measure and in the platform. Upon your request, they can execute campaigns, targeted or permanent.
Besides relieving your staff, calling upon the MyQM Audit Center allows your coaches to spend more time with the agents.
The variability of price lists (price by audit), the independence of the auditors and the flexibility of the structure are an excellent extra resource for your department quality.
Online and phone support
Our teams of development and support are available during working days and working hours for any question and explanation.
In case of technical issue, we commit to provide assistance within 4 hours.