The all-in-one Quality
Monitoring platform

We turn your customer interactions into a data-source.
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Manual, Hybrid or on autopilot with A.I.

Up to 100% visibility on all your customer interactions

Artificial intelligence has drastically changed how we monitor and analyze the quality of every single conversation. MyQM lets your teams create evaluation campaigns that should be manually evaluated based on some criteria and active filters such as customer sentiment, call reasons etc. We can automate as much as your contact center is willing to automate.
Analytics

Visualize and analyze the results of your campaigns

Highlight moments of truth.

Make data-driven decisions to enhance your compliance strategies. Identify strengths and areas for improvement, measure the impact of your compliance campaigns, and make informed adjustments to optimize your organization's compliance practices.

360° Quality monitoring process

Our platform combines AI-driven insights with personalized quality criteria to give you a complete, real-time view of your customer interactions. Identify improvement areas, empower your teams with targeted feedback, and drive continuous performance growth—all in one place.
Integrations

Connect to any platform

Easily import
all your client interactions.

Connect your best tools to our solution to either do real-time or post-call analysis.
Security

GDPR
fully complaint

Great results
Happy clients