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For Supervisors

All-in-one platform powered by generative A.I. to monitor your call agents and the quality
of each conversation. Upskill and coach your teams to supercharge customer experience.
A.I. Powered
GDPR Compliant

A powerful set of features
to turn you into a people manager

Auto QA
Automatically analyze all your customer interactions so you can take actions to increase revenue, improve CX, and eliminate compliance risk.
Auto Coaching
Scale the continuous support of your agents with hands-on personalized coaching programs based on their client interactions.
Action plan
Activate action plans for your agents anytime within the platform based on real conversations, assign trainings and recommendations.
360° Feedback
Give your teams and clients a voice and increase agent engagement and customer satisfaction with our simple, yet scalable solution.
Compliance check
Ensure adherence to regulations and standards through comprehensive assessments and audits thanks to our Quality monitoring feature.
Online courses
Offer learning moments to your teams with a library of off-the-shelf learning activities tailored to the customer service industry.
Streamline user onboarding process with a seamless and intuitive experience, ensuring a smooth transition into your company.
Recurring 1 to 1
Set up a continuous process of collecting, analyzing, and giving feedback to drive improvements and enhance employee experiences.

Leading Call Centers empower their supervisors with MyQM

By leveraging the capabilities of MyQM, supervisors can enhance the overall efficiency and productivity of their call centers, leading to better customer experiences and increased customer satisfaction.
Drive your teams activities and insights at a glance
A.I. Assist allows you to effortlessly oversee and gain valuable insights into your team's activities. With just a glance, you can access key metrics, empowering you to make informed decisions efficiently and effectively.
Supervise the quality and the compliance with Generative A.I.
Our Auto QA capabilities ensure consistent adherence to predefined standards and regulations. Easily scale to handle growing volumes of data and operations. Elevate the quality of your operations and minimize risks.
Organize one-on-one's and coaching with your teams
Easily organize and schedule one-on-one meetings and coaching sessions with your teams. It enables effective communication and collaboration between you and your teams, fostering professional development and growth.

Build customized dashboards in minutes

Our platform provides a user-friendly interface that allows you to easily design and customize dashboards according to your unique requirements. You can choose from a variety of widgets, charts, and visualization options to display the information that matters most to you and your team.
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