Transform Quality Management
into a powerful Communication tool

Finally a simple feedback cycle
your agents will love

In this feature, we introduce a new feedback cycle that follows the plan-do-check-act methodology. This cycle is designed to simplify the quality monitoring process for agents, making it more efficient and effective. Agents will be able to easily plan their tasks, execute them, check the results, and take necessary actions for improvement.

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Discover Agent Assist

Generate one-to-one reports, easily.

Select the period of activity

Start by selecting the period and the campaigns.

Generate the report

Export each agent report in a PDF format.

Easily share it with the agent

Directly on the platform or by email.

For Supervisors

Provide authentic, transparent and collaborative feedbacks

By following the plan-do-check-act methodology, agents can receive feedback that is honest, clear, and promotes collaboration. This approach ensures that agents have a comprehensive understanding of their performance and can actively participate in the quality monitoring process. With authentic and transparent feedback, agents can identify areas for improvement and work collaboratively to enhance their skills and deliver exceptional service to customers.

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Empower your agents through a feedback culture

Transform Quality Managementinto a powerful Communication tool

Finally a simple feedback cycleyour agents will love

Generate one-to-one reports, easily.

Provide authentic, transparent and collaborative feedbacks

Empower your agents
through a feedback culture

Transform Quality Management
into a powerful Communication tool

Finally a simple feedback cycle
your agents will love