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A cutting-edge Quality Monitoring
Platform powered by A.I.

All the features you need to enable your agents to drive better customer satisfaction

Auto QA

Automatically analyze all your customer interactions so you can take actions to increase revenue, improve CX, and eliminate compliance risk.

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Auto Coaching

Scale the continuous support of your agents with hands-on personalized coaching programs based on their client interactions.

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Action plan

Activate action plans for your agents anytime within the platform based on real conversations, assign trainings and recommendations.

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360° Feedback

Give your teams and clients a voice and increase agent engagement and customer satisfaction with our simple, yet scalable solution.

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Combined with a Conversation
Insights platform

Discover a better way to understand every single conversation and delight your customers.

For Agents

Enable your front-line to drive
better customer satisfaction

Discover features that will engage your agents to grow and become champions. MyQM lets you easily organize one-to-one rich feedback sessions. Start turning each customer interaction into a post-call training and coaching material.

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Discover Agent Assist

For Supervisors

Increase operational efficiency, productivity and quality

Leverage the power of A.I. to help agents drive better customer experience one conversation at a time. Our automatic capabilities will enable your supervisors to focus on human and business growth opportunities while staying in control of the quality. Enable your managers to foster a strong feedback and learning culture.

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Discover Supervisor assist

Supercharge your call center with Automatic QA

Our A.I. will automatically fill in and report the quality monitoring of agent's conversation. Gain efficiency and time. Leave behind the pain of listening to each call over and over again.

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Understand each call with transcripts and call summary

Our technology translates every single call interaction into a post-call opportunity to dive into conversation insights. Detect upsell opportunities, objection handling and churn risks.

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Visualize data insights from every client interaction

Our solution provides data extraction and simple dashboard within the platform or let's you connect your data set with your favorite BI tools. Add your own tags for an advanced filtering experience.

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Denitza Koeva

Contact Center Manager

“We have been one of the first users of the MyQM platform. All parties involved in securing a qualitative service can share their findings and advises in a structured way. We are using it every day and it is essential to our work, just this month we saw one of our teams make a huge leap in quality based on intensive coaching and feedback in which the platform was instrumental.”

Anne Epineuze

Quality and Training Manager

“As a training quality manager, I had to abandon the traditional but easy to manage Excel solution, which proved to be unsuitable. MyQM’s functional richness, ease of deployment and installation flexibility, which allows for quick installation and configuration, made us choose both the solution and the company.”

Rozenn de la Moriniere

PM Quality and Training Customer Relationships

“With 14 sites to manage throughout France, we can have a real-time vision of quality at the national level but also on a region, a site, an activity. We can easily set up action plans and monitor them in real-time. Agents, coaches and supervisors love the solution. Thanks to the entire MyQM team for their availability and responsiveness. It’s a real pleasure to work with you.”

Transform all your customer interactions into an engine of growth

A cutting-edge Quality Monitoring Platform powered by A.I.

Combined with a Conversation Insights platform

Enable your front-line to drive better customer satisfaction

Increase operational efficiency, productivity and quality

Transform all your customer
interactions into an engine of growth

A cutting-edge Quality Monitoring
Platform powered by A.I.

Combined with a Conversation
Insights platform

Enable your front-line to drive
better customer satisfaction