EACH AGENT BECOMES YOUR BEST BRAND AMBASSADOR!

MyQM offers you a complete approach and an integrated platform

#QualityMonitoring #Artificial Intelligence #CustomerFeedback # My360 #CustomerExperience #EmployeeExperience #BI #HumanCentric #Innovation #Flexibility #Motivation #Communication

Our metrics

Some examples of potential returns

Until*

%

Of your interactions analyzed

%

ROI

%

Reduced attrition rate

NPS Points

%

Conversion rate

%

of your production costs

*Indicative figures which may vary depending on the customer context.

Our modules

A platform adapted to all your needs

MyQM | QM | Picto
MyQM | MyCustomerFeedback | Picto
MyQM | IQM | Picto
MyQM | My360 | Picto

QM

MyCustomer
Feedback

IQM

My360

Monitoring of the quality measured
The voice of your customers
AI at the service of customer relations
The dashboard for your projects
MyQM | Down Arrow
MyQM | Home | QM

QM

Methodical follow up of monitoring

Methodical follow up of monitoring
Structure individual and team feedback and monitoring
Replace Excel sheets

MyCustomer
Feedback

The voice of your customers

Collect customer feedback after contact
Confront the agent with customer feedback
Trigger monitorings

MyQM | Home | MyCustomerFeedback
MyQM | Home | IQM

IQM

AI at the service of customer relations

Analyze 100% of calls
Speech to text, analysis, identification
Filter the calls to listen in priority

My360

The dashboard for your projects

Manage self-assessments and quizzes
Monitoring of actions and feedback
Individual and collective history

MyQM | Home | My360

“We have been one of the first users of the MyQM platform and have witnessed its multiple transformations, enriching it at every step and bringing it further to becoming a really comprehensive tool covering all aspects of quality assurance. All parties involved in securing a qualitative service can sit “around the table” in a sense through the MyQM platform and share their findings and advises in a structured way. We are using it every day and it is essential to our work, just this month we saw one of our teams make a huge leap in quality based on intensive coaching and feedback in which the platform was instrumental.”

Denitza Koeva
Contact Center Manager at Euroccor JSC

“As a training quality manager, I had to abandon the traditional but easy to manage Excel solution, which proved to be unsuitable. MyQM’s functional richness, ease of deployment and installation flexibility, which allows for quick installation and configuration, made us choose both the solution and the company.”

Anne Epineuze
Papernest Quality and Training Manager

“After a benchmark, we opted for MyQM’s quality monitoring solution and we are very satisfied with it. We have 14 sites to manage throughout France and thanks to this solution, we can have a real-time vision of quality at the national level but also on a region, a site, an activity. We can easily set up action plans and monitor them in real time. We also appreciate the participation of the agents who are constantly increasing their skills and who are in demand. Quality is perceived as a desire to surpass oneself and not as a chore. Agents, coaches and pilots appreciate this solution. Thanks to the entire MyQM team for their availability and responsiveness. It’s a real pleasure to work with them.”

Rozenn de la Moriniere
Kisio Project Manager Quality and Training Customer Relationships

They trust us

Join these brands and transform your customer relationships