EACH AGENT BECOMES YOUR BEST BRAND AMBASSADOR!
MyQM offers you a complete approach and an integrated platform
#QualityMonitoring #Artificial Intelligence #CustomerFeedback # My360 #CustomerExperience #EmployeeExperience #BI #HumanCentric #Innovation #Flexibility #Motivation #Communication
Our metrics
Some examples of potential returns
Until*
%
Of your interactions analyzed
%
ROI
%
Reduced attrition rate
NPS Points
%
Conversion rate
%
of your production costs
*Indicative figures which may vary depending on the customer context.
Our modules
A platform adapted to all your needs
QM
MyCustomer
Feedback
IQM
My360
Monitoring of the quality measured
The voice of your customers
AI at the service of customer relations
The dashboard for your projects
QM
Methodical follow up of monitoring
Methodical follow up of monitoring
Structure individual and team feedback and monitoring
Replace Excel sheets
Structure individual and team feedback and monitoring
Replace Excel sheets
MyCustomer
Feedback
The voice of your customers
Collect customer feedback after contact
Confront the agent with customer feedback
Trigger monitorings
Confront the agent with customer feedback
Trigger monitorings
IQM
AI at the service of customer relations
Analyze 100% of calls
Speech to text, analysis, identification
Filter the calls to listen in priority
Speech to text, analysis, identification
Filter the calls to listen in priority
My360
The dashboard for your projects
Manage self-assessments and quizzes
Monitoring of actions and feedback
Individual and collective history
Monitoring of actions and feedback
Individual and collective history
“To improve the customer experience, they replaced Excel with… MyQM” — Read more
“We have been one of the first users of the MyQM platform and have witnessed its multiple transformations, enriching it at every step…” — Read more
Denitza Koeva
Contact Center Manager at Euroccor JSC
“As a training quality manager, I had to abandon the traditional but easy to manage Excel solution, which proved to be unsuitable…” — Read more
Anne Epineuze
Papernest Quality and Training Manager
“After a benchmark, we opted for MyQM’s quality monitoring solution and we are very satisfied with it…” — Read more
Rozenn de la Moriniere
Kisio Project Manager Quality and Training Customer Relationships
They trust us
Join these brands and transform your customer relationships
