Provide your people with tips
and A.I. recommendation

Assist and push smart actions to your agents and supervisors in the flow of work

Spotlight

Provide actionable insights by identifying patterns within your customer interactions.

By leveraging our advanced artificial intelligence system, we analyze customer conversations, detect recurring patterns, and deliver valuable insights. This enables you to gain a deeper understanding of your customers and make informed business decisions based on the identified patterns.

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Actions to reduce calls

Understand from an operational perspective what best actions should be put in place first base on patterns.

Actionable tips

Our A.I. analyzes customer interactions, identifies patterns, and provides actionable tips.

Actions to prevent recalls

Same as to reduce calls, identify thanks to 100% Call analysis what actions needs to be implemented.

Auto recommendation

Acting as a real co-pilot to help you increase your operational efficiency and customer experience.

Needed coaching

Your agents are missing skills? Are repeating the same mistakes? We will suggest coaching when needed.

Skills identification

Recognize your best agents per call reason for example and turn them into coaches.

Real-time and Post-call assistancewith tips & next best actions

Provide your people with tipsand A.I. recommendation

Provide actionable insights by identifying patterns within your customer interactions.

Real-time and Post-call assistance
with tips & next best actions

Provide your people with tips
and A.I. recommendation